Refund policy

Returns

You have 30 days from the day your order is delivered to ask for a return.

To be eligible, the item must be unused and in its original packaging, and you'll need your order number or other proof of purchase.

To start a return, email customercare@ecofuego.com with your order number. If the return is accepted, we'll send you a prepaid shipping label and instructions on where to send it. Items sent back without a return request first can't be accepted.

If you've simply changed your mind, the cost of return shipping may be deducted from your refund.

Damaged, faulty or wrong items

Please check your order when it arrives. If anything is damaged, faulty or not what you ordered, email us right away with your order number and a photo, and we'll put it right. Return shipping on a damaged, faulty or wrong item is on us.

Items we can't take back

Gift cards can't be returned.

Exchanges

The quickest way to get something different is to return the item you have and, once the return is accepted, place a new order.

Refunds

We'll let you know when we've received and inspected your return, and whether the refund is approved. Approved refunds go back to your original payment method within 10 business days. Your bank or card provider may take a little longer to post it.

Warranty

Every ECOFUEGO fire pit carries a 1-year warranty once you register it on our Warranty Registration page.

Questions

Email customercare@ecofuego.com.